Pulse - Renewable Monitoring App
Role:UX Designer
Duration:3 months
Team Size:1 member from the design team
Skills:UX Research, UI and Usertesting
Output:B2B monitoring App for monitoring
ROI:Reduced number of existing tools
used for monitoring: 50%
Summary/Context
At RES, the Monitoring team was trapped in a complex ecosystem of fragmented software tools, each with critical functionality gaps. This technological labyrinth not only hindered productivity but also incurred substantial operational costs. The design team recognised an opportunity to transform this challenge into a strategic solution.
Challenge/Problem Statement
The existing software landscape presented multiple interconnected challenges:
- Disparate tools with limited functionality forced teams to piece together information manually;
- Significant time was lost in cross-referencing and validating data across multiple platforms;
- Each team used different tools, creating inconsistencies and communication barriers;
- High financial investment in maintaining multiple software subscriptions;
Project phases
1
Discovery
2
Ideation & Prototype
3
Testing & Validation
Employed triangulation research methodology combining interviews, surveys, and market benchmarking to understand monitoring teams' work patterns and needs.Outputs: Department needs analysis, user personas, interview and market research insights.
Collaborated with department managers to prioritise requirements and translate user needs into features, ensuring technical robustness and strategic alignment.Outputs: Prioritised requirements, user needs-to-features mapping, project roadmap.
Conducted usability testing with research participants to validate design approach, focusing on navigation and user experience.Created a unified MVP platform that standardised workflows and improved team productivity.Outputs: Usability test results, high-fidelity wireframes, user feedback documentation. Design system, development documentation, functional MVP