Xylas - NHS App
Role:UX Researcher lead
Duration:2 months
Team Size:2 members from the design team
Skills:UX Research
Output:Detailed report with insights &
recommendations for stakeholders
ROI:N/A
Summary/Context
During the COVID-19 pandemic, we developed a critical digital health solution for the NHS through Acacium Group, focusing on supporting diabetic patients unable to attend in-person appointments. This strategic project transformed traditional diabetes care into a comprehensive digital wellness platform, ensuring continuity of care during unprecedented healthcare disruption.
Challenge/Problem Statement
- Ensuring continuous care for vulnerable diabetic patients during lockdown;
- Creating an accessible telehealth platform for diverse user groups;
- Developing secure medical communication channels;
- Building engaging community support features;
- Integrating comprehensive wellness tracking capabilities;
Project phases
1
Discovery
2
Ideation & Prototype
Our intensive four-week discovery phase dove deep into the needs of diabetic patients during COVID-19. We conducted remote interviews with patients, healthcare providers, and NHS stakeholders to understand the complexities of virtual diabetes management.We developed detailed personas representing different patient groups and mapped their healthcare journeys, identifying critical touch points where digital intervention could provide the most impact.Outputs: Patient and healthcare provider personas; digital healthcare journey maps; heath requirement documentation; and community support framework;
Through agile design sprints, we created a comprehensive wellness platform featuring:
- Virtual consultation capabilities
- Goal-setting and tracking tools
- Customised recipe database
- Community support forums
- Progress monitoring dashboard
Each sprint included rigorous user testing with diabetic patients, ensuring the platform met their needs while maintaining clinical standards.
Outputs: Fully responsive health platform, patient engagement analytics dashboard; clinical integration framework and NHS compliance documentation;
